Having trouble with your quality inspection? Are your products shipped without the right parts? Or worse, are they struggling to meet federal regulatory requirements?
If so, there’s still hope.
You may only need to implement a new system that you can learn in a few weeks or less. Did that pique your interest? Well then, read on to discover the signs that indicate your business is ripe for such a system, so you can finally relax and forget your quality woes.
Quality Inspection Through QMS
What if your business needs to consistently provide services and products which meet customer standards as well as state and national regulation requirements? And what if you want to create an effective system for improving customer satisfaction through your product conformity. That’s how McDonald’s grew its fame, Starbucks too.
If that’s what you’re looking for, then ISO 9001:2015 might be your solution. What is it, you ask? Well, you can think of it as a template for your quality management system.
A quality management system (QMS) is a system that guarantees that you document all procedures, responsibilities, and processes. A QMS directs your operations, so you’ll meet regulatory requirements and provide customer satisfaction. An effective QMS uses the ISO framework to safeguard your success.
The framework is built on a set of standards that give you a model to emulate when you set up your quality inspection system. It’s a built-in business proofreading system if you will. With it, you’re certain to include all the necessary components for successful quality control.
The ISO 9001 is the only standard in the ISO 9000 series that you can certify. It’s built for every business, whether it’s a large organization or a small mom-and-pop shop. Over a million companies in over 170 countries have been certified in it.
1. Weak Audit Results
If you don’t take audits seriously, it’s likely a sign of a larger problem. That problem leads to compliance and regulatory issues, which might be causing your problems. Audits are meant to give you feedback.
You use that feedback to make changes where they’re needed. That’s what a quality management system helps reinforce. It ensures that you use your audit feedback effectively.
2. Your Critical Processes Aren’t Digital
Suppose you’re still using paper, fine. If you’re still using it to document the critical processes in your company, and you don’t have accessible digital versions, it’s time to evolve. The FDA cites document failures as the most frequent act of non-compliance and suggests using electronic documents instead.
3. You Have No Quality Policy
If you have no quality policy, your employees have no standards by which to measure. If you have a quality policy, but it isn’t well documented, your employees face the same obstacle. You must have it documented and available.
4. What About Training and SOPs?
Like your quality policy, are your training and standard operating procedures (SOPs) readily available? Do your employees know where they’re located and how to use them?
5. What About Customer Complains?
Has your customer dissatisfaction continued to grow? It was higher this quarter than last quarter, and last quarter was higher than the quarter before? Then chances are your trouble is in the quality of your products.
Now that you understand the signs of poor quality inspection, you can decide whether a QMS is right for you. If your business falls short in 2 or more of the categories, a QMS is a good fit for you.
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